Public Safety Telecommunicator I

Salary: $43,181.00 – $55,058.00 Annually

Position Summary:

The Public Safety Telecommunicator I receive and dispatches police, fire and emergency medical calls to police, fire and emergency services personnel; and performs related work as required. This is entry-level telecommunications work at the full performance level – receiving, routing and transmitting information via radio, computer terminal and other communications equipment. Frequent contact with the public and public safety personnel requires accuracy, efficiency, speed and courtesy in receiving calls, assigning priority and dispatching calls to appropriate resources for response. The primary assignment of a Public Safety Telecommunicator I is to monitor, maintain and manage an assigned public safety operations radio channel and to facilitate communications between public safety personnel, other agencies, other city departments and the residents and visitors of the community. Work is normally performed under the general direction of a supervisor. Day to day duties will be carried out in accordance with FCC communications regulations and Criminal Justice System directives for privacy and security of these records. The employee will work a rotating shift including days, nights, weekends and holidays and is expected to be able to work with minimal direct supervision.

Essential Functions:

• Receives police, fire, ambulance, and other emergency calls for service over the telephone and by other means.
• Determines address and nature of call, and dispatches proper response equipment depending on call requirements following departmental regulations.
• Operates the Department’s Computer Aided Dispatch System.
• Transmit information to emergency public safety personnel.
• Transmit information to nonpublic safety personnel.
• May be required to provide prearrival medical instructions.
• Maintains and updates required records on each call for service.
• Maintains and updates street index, maps and other records.
• Updates 24-hour referral list of agency contacts.
• Operates radio equipment, computer terminals and records management programs.
• Completes initial training, periodic retraining, assists in training for new personnel and performs administrative duties as requested.
• Maintains order and cleanliness of work area.

Requirements:

• This position requires graduation from an accredited high school or a general education degree (GED) acceptable to the Maryland Board of Education; prior police, fire and/or EMS dispatching 1 year of related experience required.
• Possess a valid driver’s license;
• Attend and successfully complete a Maryland First Responder and Emergency Medical Dispatch class;
• Attend and successfully complete an NCIC certification class for access to the Criminal Justice Information System;
• The ability to pass an extensive background investigation as required for access to all related law enforcement records.