Public Safety Telecommunicator I

Asheville, NC
Buncombe County Sheriff

Salary: $21.04 – $24.57 Hourly

Closing Date: 12/31/2024

Position Summary:

The purpose of this position is responsible and timely operation of communication equipment to receive and transmit emergency calls for the Buncombe County Emergency Services Department.

Essential Functions:

  • Receiving emergency and non-emergency calls from the public through the emergency telephone system
  • Obtaining pertinent information from callers to determine the nature and location of the emergency
  • Prioritizing and dispatching calls for service for all three emergency service disciplines (fire, police, and medical)
  • Handling radio requests from emergency response units
  • Maintaining location and status information of emergency response units
  • Maintaining accurate and timely records
  • Providing information or referral options to the public as requested
  • Perform other related duties as assigned.

Requirements:

  • High school diploma or GED, and a minimum of one (1) year of experience as a Public Service call taker, dispatcher or telecommunicator; or a current Buncombe County Call Taker that has completed all the trainings under that classification.
  • Within eighteen (18) months of hire the incumbent must complete two Telecommunicator Tracks.
  • Telecommunicator Certification.