Public Safety Telecommunicator – Entry

Salary: $79,860.00 – $97,152.00 Annually

Position Summary:

Our Public Safety Telecommunicators save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies. Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.

More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. In fact, we love working collaboratively to take our City to even greater heights.

That spirits creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay. Where some agencies experience high turnover in the communications departments, the average tenure of our staff is twelve years, with half our team having worked for us for more than ten years! That is in part due to our commitment to look out for one another and support our team, especially considering the nature of the work we do.

Essential Functions:

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
• Continually updates information as it is received, enters computer and updates units as to new information or instructions including follow up and updated status of calls.
• Manage multiple calls at a time while prioritizing them for response.

Requirements:

• High school diploma or G.E.D.
• Two (2) years of experience working in a high volume or high stress environment that required prioritization and problem solving under pressure, preferred.
• Washington State Patrol’s ACCESS certification must be completed within 6 months of hire.
• Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.