Public Safety Telecommunicator – Entry

Redmond, WA
Redmond Police Department

Salary: $79,860.00 – $97,152.00 Annually

Position Summary:

Our Public Safety Telecommunicators save lives. In this role, you are providing timely and accurate emergency communications services for Redmond Police and contract agencies. Dispatchers answer emergency and non-emergency phone lines and coordinate radio dispatch and response of police units.

Essential Functions:

  • Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
  • Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
  • Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
  • Continually updates information as it is received, enters computer and updates units as to new information or instructions including follow up and updated status of calls.
  • Manage multiple calls at a time while prioritizing them for response.

Requirements:

  • High school diploma or G.E.D.
  • Two (2) years of experience working in a high volume or high stress environment that required prioritization and problem solving under pressure, preferred.
  • Must possess a valid Washington State driver’s license by date of hire and maintain an insurable driving record by City standards.
  • Washington State Patrol’s ACCESS certification must be completed within 6 months of hire.
  • Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.