Public Safety Telecommunicator (Dispatcher) Trainee

Closing Date: 12/31/2025

Position Summary:

Supervised Trainee receives and responds to incoming telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites. This titled position may not perform all duties listed in this job description and duties performed on the job may not be listed.

Essential Functions:

• Maintains a reassuring, calming manner with callers to obtain required information. Persuades emergency callers to stay on the line. Seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans.
• In response to medical emergencies, is/will be trained in EMD-Emergency Medical Dispatch to stabilize the medical condition of persona until arrival of professional medical assistance.
• In non-medical emergencies, may provide precautionary instructions and advice to help ensure the personal safety of persons and/or to minimize loss of property pending arrival of fire, police, or other assistance.
• May dispatch non-emergency personnel or equipment. Relays information or instructions to field units via radio or mobile data terminal. As instructed, coordinates the dispatching of units involving two or more government jurisdictions.
• Maintains a constant update on status of emergency units in the field via CAD and radio.

Requirements:

• Applicants must be able to read, write, speak, and understand, and communicate sufficiently in English to perform the duties of this position.
• Applicants will learn how to use 911, CAD, CJIS, NCIC, and other various systems used by Police Department.