Public Safety Telecommunicator (911 Dispatcher)

St. Cloud, MN
Stearns County Sheriff

Salary: $26.60 – $39.04/hourly

Position Summary:

To provide skilled communication by receiving requests and transmitting information for emergency and non-emergency assistance within the County. This position is responsible to maintain efficient communications between the public, law enforcement and other public service agencies.

Essential Functions:

  1. Answers all emergency and non-emergency calls for local law enforcement, fire and emergency medical services (EMS) agencies within the County.
  2. Enters initial complaint information on calls received, dispatches proper personnel to investigate incidents, monitors progress of calls and provides on-going updates to responding personnel.
  3. Maintains radio contact and receives reports from mobile police units, fire and emergency medical services (EMS), monitoring their locations and ensuring their safety.
  4. Maintains radio contact with other law enforcement, fire and emergency agencies that enter into and/or are required to provide service within the County.
  5. Tests and maintains all essential equipment in emergency communications center.
  6. Operates a multi-channel computerized communication console with multiple computer terminals including phone and radio systems to obtain, enter, transmit and maintain information.
  7. Performs data entry into the state and national computer network maintaining the integrity of the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC) and MN Justice Information System (MNJIS).
  8. Provides pre-arrival medical instructions to callers reporting medical emergencies.
  9. Contacts agencies for placement of individuals needing specialized housing or care.
  10. Provides a variety of information to callers and department visitors.
  11. Attends work regularly and in a timely manner.
  12. Performs other duties as assigned or apparent.

Requirements:

  • High school graduate or equivalent.
  • One year of post-secondary education in a related field and seven months of experience in a call center, multitask oriented retail or restaurant service or similar field OR two years and seven months of progressively related experience in a call center, multitask oriented retail or restaurant service or similar field
  • Must have experience using a personal computer
  • Possess a typing speed of 40 words per minute

Preferred Requirements:

  • Public Safety Telecommunicator (911 Dispatcher), police, fire, or ambulance dispatching experience with a city, county or state agency
  • Public safety experience such as previous work as a Community Services Officer, police clerk, police officer, volunteer firefighter, or paramedic.