Public Safety Telecommunicator

Glasgow, KY
Glasgow Police Department

Salary: $16.75 – $17.25

Position Summary:

Under direct supervision of the Telecommunication Supervisor or Asst Telecommunications Supervisor, Public Safety Telecommunicators are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire, and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.

Essential Functions:

  • Gathering, analyzing, and reporting critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.
  • Administering care by providing pre-arrival medical instructions or directing callers through procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are enroute.
  • Managing communication of emergency personnel responding to incidents and assisting with incident operations during events such as active shooter and officer down responses.
  • Taking protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.
  • Analyzing conflicting and/or limited location information to direct first responders to the scene.
  • Negotiating with suicidal callers or hostage takers.
  • Deploying to the scene of planned events, major emergencies, or ongoing incidents.
  • Operates LINK/NCIC terminal to obtain and disseminate pertinent information.
  • Operates CAD terminal efficiently to document data, events, responder’s actions, and annotate call dispositions.
  • Effectively review files for missing persons, wanted person, protective orders, and stolen items.
  • Performs related work as required.

Requirements:

  • Graduation from an accredited high school or its equivalent (GED).
  • Completion of Telecommunications Academy.
  • Must be certified as a Telecommunicator in the State of Kentucky or must obtain certification within six (6) months of date of employment.
  • Must be at least eighteen (18) years of age.
  • Must be a United States citizen.
  • Must possess well-developed listening communications skills.
  • Must be able to work a varied schedule.
  • Ability to successfully complete a background, polygraph and drug screen, suitability screening.
  • Yearly in-service required eight (8) hours to maintain Telecommunicator certification.
  • Bi-annual in-service to maintain LINK/NCIC certification for terminal access.