Public Safety Telecommunicator
Position Summary:
Carnegie Mellon University’s Police Department is searching for a Public Safety Telecommunicator to join their team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by receiving and dispatching emergency calls and other information between the campus community and on-duty university police and security officers, keeping accurate records, and performing other office duties in addition to managing emergency calls.
Essential Functions:
- Overseeing the operations of the communications center and dispatch desk during an assigned shift, ensuring that all incoming calls and visitors are dealt with properly and promptly. Monitoring alarms, video feed from university security surveillance system, and outside agency channels for calls near campus.
- Providing general university information to callers and walk-in customers.
- Receiving requests for assistance via phones, walk-ins, two-way radio, etc. and dispatching calls to proper police officer, guard, or traffic monitor. Dispatching Student EMS to on-campus medical calls. Transferring some medical calls to City EMS per protocol. As needed, notifying city medics, police, or fire departments. Point of contact for shuttle/escort radio communications.
- Receiving emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant/FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic.
- Maintaining accurate and detailed logs and records of dispatch activities. This entails typing, distributing, and filing reports, as well as processing requests for copies of incident reports.
- Monitoring campus email and replying or forwarding as necessary
- Assisting with general office duties
Requirements:
- High school graduate, GED, or equivalent combination of training and experience.
- One or more years of experience as a public safety communications dispatcher in a 911 emergency operations center, police department, or emergency medical services organization is preferred.
- Ability to obtain authorization to access FBI/NCIC criminal history information through the PA CLEAN system within 30 days of hire.
- Ability to recognize the full-color spectrum; Must be able to hear and communicate using telephones and two-way radios, as well as face-to-face.
- A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
- Successful completion of a pre-employment background check
- Motor Vehicle Records (MVR)
- Pre-Employment drug and alcohol screening