Public Safety Telecom I 911 Specialist

Ocean City, MD
Ocean City Police Department

Salary: $41,930.00 Annually.

Position Summary:

The 911 Specialist receives and dispatches police, fire and emergency medical calls to police, fire and emergency services personnel; and performs related work as required. This is entry-level communications work at the full performance level – receiving, routing and transmitting information via radio, computer terminal and other communications equipment.

Work is normally performed under the general direction of a supervisor. Day to day duties will be carried out in accordance with FCC communications regulations and Criminal Justice System directives for privacy and security of these records. The employee will work a rotating shift including days, nights, weekends and holidays and is expected to be able to work with minimal direct supervision.

Essential Functions:

  • Receives police, fire, ambulance, and other emergency calls for service over the telephone and by other means.
  • Determines address and nature of call, and dispatches proper response equipment depending on call requirements following departmental regulations.
  • Operates the Department’s Computer Aided Dispatch System.
  • Transmit information to emergency public safety personnel.
  • Transmit information to non-public safety personnel.
  • May be required to provide pre-arrival medical instructions.
  • Maintains and updates required records on each call for service.
  • Maintains and updates street index, maps and other records.
  • Updates 24-hour referral list of agency contacts.
  • Operates radio equipment, computer terminals and records management programs.
  • Completes initial training, periodic re-training, assists in training for new personnel and performs administrative duties as requested.
  • Maintains order and cleanliness of work area.

Requirements:

  • This position requires graduation from an accredited high school or a general education degree (GED) acceptable to the Maryland Board of Education.
  • A 911 Specialist must possess a valid driver’s license; attend and successfully complete all classes required for certification as a Maryland 911 Specialist; attend and successfully complete an NCIC certification class for access to the Criminal Justice Information System; and the ability to pass an extensive background investigation as required for access to all related law enforcement records.