Public Safety Technician- 911 Dispatcher

Salary: $48,467.00 – $66,759.00 Annually

Essential Functions:

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
• Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.
• Full-time shift work–including days, afternoons, midnights, weekends, and holidays.
• Mandatory unscheduled overtime may be required, depending on staffing.
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Prefer candidates with the ability to type 30 w.p.m.
• Must be able to read and interpret maps.
• Valid driver’s license and must meet the City of Southfield driving record standards.
• Must have NO felony convictions and no record of serious misdemeanor convictions.