Public Safety Service Officer (911 Operator Position)

Canton, MI
Canton Police Department

Salary: $53,685

Position Summary:

The Public Safety Service Officer is responsible for a variety of functions including receiving, transmitting and logging messages over a radio communications system in a municipal public safety operation, assisting police officers and fire personnel when necessary, and performing other tasks related to department operations. The employee works under general supervision of the on-duty shift commander assigned to the Patrol Division. However, independent judgment is required relative to the actions necessary to dispatch various personnel in response to calls for service, and emergencies related to department operations. In addition to answering 911 and non-emergency calls, the employee shall assist police officers with restraining and physical management of individuals in custody and processing arrestees.

Essential Functions:

  • Receives and transmits radio messages to public safety personnel
  • Maintains a log of each message received or transmitted
  • Operates LEIN machine and computer terminal
  • Keeps records and prepares reports
  • Performs jail attendant duties, including searching prisoners, taking finger prints and mug shots, processing court paper work and other related duties as directed
  • Performs physical management and assists with restraining subjects in custody when necessary
  • Assists in front desk, animal control, and traffic control duties as needed
  • Answers all department phone calls, including emergency 911 calls for police and fire.
  • Performs other duties as assigned

Requirements:

  • Graduation from high school or equivalent
  • Must possess personal physical stamina and endurance to respond to physical management situations and assist with restraining individuals in custody
  • Ability to type 40 words per minute
  • Ability to remain calm and to act quickly and effectively in emergencies
  • Ability to properly and efficiently operate the required office equipment including the LEIN Terminal
  • Ability to maintain accurate and legible records and prepare required reports
  • Ability to hear well, comprehend quickly, and speak clearly and concisely in a well-modulated and audible voice during high stress situations when there may be multiple conversations occurring at the same time
  • Ability to quickly learn and perform the job duties, and pertinent rules, regulations, policies and procedures