Public Safety Dispatcher

Garland, TX
Garland Police Department

Position Summary:

Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.

Essential Functions:

  • Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
  • Enter and process information received.
  • Prioritize and route calls to dispatch.
  • Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
  • Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
  • Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
  • Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
  • Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
  • Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
  • Perform administrative duties as needed or requested.

Requirements:

  • Must be United States of America citizen at the time of application (State licensing requirement).
  • High School Diploma or G.E.D equivalent.
  • No experience required.
  • 6 months advanced training or coursework past the high school level.
  • Valid State of Texas Class C Driver’s License Texas Commission on Law Enforcement (TCOLE) Telecommunicator License or the ability to obtain within 1 year of hire.
  • Texas Department of Safety (DPS) National Crime Information Center (NCIC)/ Texas Crime Information Center (TCIC) certification or the ability to obtain within 1 year of hire.
  • Medical Priority Emergency Medical Dispatch (EMD) license and certification or the ability to obtain within 1 year of hire CPR Certification or the ability to obtain within 1 year of hire.

Preferred Requirements:

  • Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center.