Public Safety Dispatcher Trainee/Dispatcher I

Lusby, MD
Calvert County

Salary:

  • Dispatcher Trainee – Grade 805: $23.36 – $26.76 per hour.
  • Dispatcher I – Grade 807: $25.73 – $29.53 per hour.

Position Summary:

Public Safety Dispatcher Trainee:

Performs public safety communications work in a trainee position for the County’s central communications Control Center. Work involves receiving emergency 911 and non-emergency calls for police, fire, rescue and emergency medical services, and dispatching such calls to the appropriate service. The work has unusual demands in terms of responding to callers under stress and requires emergency dispatch training. The work is performed under direct supervision.

Essential Functions:

  • Answers emergency 911 and non-emergency calls for Calvert County and enters data into the Computer Aided Dispatching System. Dispatches calls to appropriate service (police, fire, rescue, emergency medical service).
  • Operates computerized 911 Sentinel Patriot phone system successfully for all incoming 911 phone calls, as well as all other non-emergency phone calls received. Operates Computer Aided Dispatch (CAD), GIS (mapping), and emergency dispatch (Pro-QA) software systems in conjunction with receipt of 911 emergency and non-emergency calls. Uses TDD within the phone system to communicate with hearing or speaking impaired persons.
  • Receives reports of fire, medical emergencies, and law enforcement, and utilizing (CAD) processes information for rapid dispatch of emergency services. Provides emergency pre-arrival and/or post-dispatch instructions over the telephone for all emergency calls including, but not limited to CPR, bleeding control, and childbirth assist instructions.
  • Monitors and operates a complex public safety radio 800 MHz Trunking system to dispatch calls. Monitors the activity of and maintains radio contact with dispatched units from initial report to termination of event.
  • Maintains communications with Maryland State Police (MSP) troopers from Prince Frederick Barrack for simulcast calls to Calvert County Sheriff’s Office and MSP.
  • Dispatches and maintains communications with MSP Med-evac helicopters, Park Police Med-evac helicopters, and Med-Star helicopters for trauma fly-outs and searches.
  • Uses computer to enter data and access criminal justice information systems to obtain information for law enforcement officers.
  • Records and maintains a log of daily 911 calls with the utilization of CAD and maintains records of fire, medical, and law enforcement activity.
  • Monitors security cameras and County’s building alarm system and dispatches appropriate service when activated.
  • Places calls for repairs to radios, pagers and other communications devices.
  • Makes after-hours emergency notifications for other County agencies.
  • Complete and maintain required course work for mandatory ETC, CPR, EMD, EFD, EPD, CJIS/NCIC/METERS certifications and licenses; complete mandatory ICS-100A, ICS-200A, IS-700A, HAZMAT Awareness, and Weapons of Mass Destruction Awareness.
  • Performs all work as directed by the Division Chief and as established in the Standard Operating Procedures.

Requirements:

  • High School diploma or GED equivalent.
  • One year experience in an emergency service environment or work.
  • experience with data entry/keyboard functions, answering phones, and involving contact with the public in person.
  • Must be at least 18 years of age at time of application.
  • Subject to criminal records check and detailed background investigation which includes a polygraph examination.
  • Successful completion of “Criticall” testing.
  • Successful completion of a typing test with a minimum 35 WPM.
  • Work involves handling highly stressful calls, and giving basic first aid and life-saving instructions.
  • Must successfully complete CPR, ETC, EMD, EPD, EFD, ICS-100A, ICS-200A, IS-700A, HAZMAT Awareness, Weapons of Mass Destruction Awareness, and Meters/CJIS Training within the one year probationary period and maintain all required certifications.