Public Safety Dispatcher Trainee

Sierra Vista, AZ
Sierra Vista Police Department

Salary: $44,283.20 Annually.

Closing Date: 12/31/2024.

Position Summary:

Under direct supervision during training period, and under limited supervision, thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating, and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress, and any needed support. This position works in the Communications Center which is responsible for answering emergency 9- 1-1 calls and non-emergency calls in a 24/7 operation. Performs other duties as required.

Essential Functions:

  • Answers non-emergency and emergency (911) calls determining the nature and urgency of the call while obtaining necessary information and details.
  • Obtain, interpret, process and relay accurate information via department protocols utilizing Emergency Medical/Fire/Law Enforcement Dispatch (EMD/EFD/EPD) and Computer Aided Dispatch (CAD) systems for Medical/Fire/Law Enforcement disciplines.
  • Calms, negotiates, and communicates with callers; provides lifesaving medical instructions.
  • Dispatches law enforcement, fire and medical personnel to various emergency sites following proper protocols.
  • Enters warrants, lost/stolen property, vehicle repo, and missing person’s information into ACJIS NCIC database.
  • Maintains and files records.
  • Provides emergency instructions as needed.
  • Updates business names and addresses into CAD portion of system
  • Runs criminal histories, vehicle registrations, driver’s licenses, and warrants as requested by Police Officers.
  • Attends meetings and training sessions.
  • Performs other duties as assigned.
  • When necessary: monitors video surveillance points by utilizing camera system located at console, answers calls made from external call boxes and ability to open back access gate for emergency personnel.


  • Applicants must be a minimum of 18 years of age.
  • A high school diploma or General Education Development (GED).
  • Candidates must pass a written online exam with an overall data entry score of 2800 kph (Keystrokes per Hour) or higher.
  • Dependable, self-motivated, and team-oriented, with a desire to provide a service to the community.
  • Adaptability; willing and able to adjust to changing circumstances.
  • Great attention to detail.
  • Empathy towards customers’ needs and concerns.
  • Work in an environment where there are distractions.
  • Limited access to personal electronic devices (e.g., cell phone, tablet, laptop, etc.) while performing duties
  • Must be able to adapt and function, without reservation, with minimal supervision, in high-stress situations.
  • Ability to think critically and make sound decisions, sometimes with limited information
  • Must pass a background investigation that meets all local, state, and federal requirements, as well as have no felony convictions.
  • Applicant agrees to the Agency’s Drug/Alcohol Policy is a condition of employment.
  • Must be able to perform essential job functions
  • Must be able to tolerate extended periods in a seated position. May alternate sitting or standing at will.
  • Entering text or data into a computer or other machine by means of a traditional keyboard or other tools. Traditional keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-key numeric keypad.
  • Must be able to express, exchange, and/or communicate ideas by means of the spoken word to impart oral information and to convey detailed spoken instructions accurately, and at a rate easily understood and adequate volume in a team setting.
  • Must be able to understand and distinguish speech and/or other sounds. Accurately receive and process auditory information in an environment that includes various background noises such as telephones ringing, multiple frequency radio traffic, and general conversation.
  • Subject to mandatory call back and/or holdover to maintain minimum staffing 24/7/365.
  • This position is designated as essential, operating 24/7/365, work a rotating schedule including nights, weekends, and holidays and must report to work during times when the government/agency is closed for holidays, weekends, inclement weather, and natural or man-made disasters.
  • Working knowledge of Windows-based software and various other computerized electronic, and telecommunications equipment.
  • Candidates must pass a written online exam with an overall data entry score of 2800 kph or higher
  • Candidates must possess uncorrected hearing with no loss greater than 25db in the 500, 1000, 2000, 3000 hertz frequencies as measured by an audiometer.
  • Candidates must not have been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona, nor in any state or federal jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statues.
  • Candidates must not have been dishonorably discharged from the United States Armed Forces.