Public Safety Dispatcher (Lateral)

Salary: $79,560.00 – $108,212.00 Annually

Position Summary:

Operates radio systems to dispatch public safety emergency vehicles and personnel, answers emergency and non-emergency phone calls and provides pre-arrival medical emergency instructions. Performs a variety of clerical activities and related work as required.

Essential Functions:

• Receives information and requests for services from the public via telephone and Text to 9-1-1.
• Receives information via radio over numerous police, fire, and public works radio frequencies.
• Uses various computer programs to provide resource information to field units, other agencies, and the public.
• Makes accurate entries into the California Law Enforcement Telecommunications System and collects and enters pertinent information into local data storage systems.
• Analyzes situations accurately and takes effective action to help assure officer and citizen safety.
• Communicates in a calm, clear, easily understood voice with proper diction, under stressful conditions.
• Dispatches emergency police, fire, and other City resources/vehicles to scenes of requests for service in accordance with established policies and procedures. Prioritizes and assigns appropriate resources for emergency and non-emergency service calls.
• Provides medical pre-arrival instructions using established emergency medical dispatch protocols.
• Maintains computerized and paper indexes of information in the communications center.
• Disseminates information on wanted persons, property, warrants, etc.
• Responsible for proper care of communications equipment. Maintains security for confidential or restricted information.
• Participates in training program and utilizes acquired knowledge to train other unit members.
• Performs related duties similar to the above in scope and function as required.

Requirements:

• High School diploma from a recognized American accreditor or G.E.D.; and
• Two years of typing, keyboard or clerical experience with word processing speed of at least 40 w.p.m. net; and
• Successful completion of a POST Entry-level Dispatcher Selection exam before hire.
• Experience operating radio and telephone equipment and data entry terminals is desirable.
• A minimum of one year experience in dispatching for a Public Safety Agency.
• Computer Aided Dispatch (CAD) experience is preferred.
• Possession of a California POST Public Safety Dispatcher Basic Course Certificate.
• California POST Public Safety Dispatcher Basic Course Certificate within one year of appointment.