Public Safety Dispatcher – Lateral

Salary: $58.70 – $71.35 Hourly

Position Summary:

Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

Essential Functions:

• Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls.
• Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment.
• Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection.
• Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request.
• Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions.
• Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits.
• Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment.
• Monitor Text to 9-1-1.
• May provide one-on-one dispatcher operational training.

Requirements:

• Graduation from high school or tested equivalent; AND
• Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR
• Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.
• Possession and continued maintenance of a valid class C California driver’s license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record
• Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment.
• Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification.
• Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire.
• Possession of POST Dispatch certificate.