Public Safety Dispatcher II

Santa Clara, CA
Santa Clara Police Department

Salary: $107,603.64 – $137,239.92 Annually.

Position Summary:

As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training.

Essential Functions:

  • Operates base radio console equipment, transmitting and receiving routine and emergency messages
  • Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
  • Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
  • Coordinates emergency operations between various departmental personnel and equipment
  • Operates data terminals for information pertaining to daily public safety operations, and general emergency services
  • Maintains written logs, files, and computer information in the prescribed manner
  • Updates computer files and performs other clerical functions and tasks as directed
  • Performs other related duties as assigned

Requirements:

  • Graduation from high school or possession of a GED; and
  • The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
  • Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
  • Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.
  • Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience.
  • Classroom education involving fire science or law enforcement related studies.
  • Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period.
  • Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.