Public Safety Dispatcher II (Lateral Only)

Riverside, CA
Riverside Police Department

Salary: $70,500.00 – $85,728.00 Annually

Position Summary:

Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required.

Essential Functions:

  • Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system.
  • Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks.
  • Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies.
  • Send, receive and decode teletype information.
  • Provide a variety of public information relating to law enforcement or fire activities as permitted.
  • Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System.
  • Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system.
  • Calm distressed citizens on the phone.
  • Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments.
  • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
  • Participate in the dispatcher selection process.
  • Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance.
  • May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor.
  • Aid in the development and implementation of training programs for entry and journey level dispatchers.
  • Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary.

Requirements:

  • Equivalent to the completion of the twelfth grade.
  • Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department.
  • Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts.
  • Must be able to pass an extensive police background investigation.
  • Must be able to sit for long periods in a confined area and wear a headset.
  • Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class “C” California Motor Vehicle Operator’s License.
  • Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate.

Preferred Requirements:

  • Successful completion of a POST Dispatcher academy.
  • Possession of a POST Basic Dispatcher Certificate or equivalent certificate.
  • CURRENT employment with a POST agency as a dispatcher, or equivalent classification.