Public Safety Dispatcher I/II

Rohnert Park, CA
Rohnert Park Police Department

Salary: $67,895.88 – $91,094.16 Annually

Position Summary:

Under general supervision, receives law enforcement, fire, medical, and other emergency calls and dispatches public safety units and other City resources following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties for the Department of Public Safety including record keeping, typing, and filing; and performs related work as required.

Essential Functions:

  • Receives and evaluates law enforcement, fire, medical, and other emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Department of Public Safety operations; provides information and/or transfers calls to the appropriate department, agency, or response organization.
  • Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
  • Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
  • Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
  • Monitors security cameras in the Public Safety building and the area surrounding the building.
  • Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
  • Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
  • Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
  • Acts as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency.
  • Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
  • Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
  • Performs other duties as assigned.

Requirements:

  • Equivalent to completion of the twelfth (12th) grade.
  • One (1) year of general clerical experience involving public contact.
  • Two years of dispatching experience with a public agency within the last three years.
  • Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
  • Possession of a Police Officer Standards and Training (POST) Basic Dispatcher certificate within 12 months.
  • Possession of, P.O.S.T. Basic Dispatcher certificate.