Public Safety Dispatcher I

Salary: $50,003.20 Annually

Position Summary:

Entry level position. Receives emergency 911 calls and dispatches appropriate agencies; receives and dispatches emergency and routine calls for the St. Mary’s County Sheriff’s Office; answers administrative phone lines and dispatches the appropriate agencies; logs all calls in a Computer Aided Dispatch computer system; interacts on a daily basis with several allied agencies; performs other duties as assigned.

Essential Functions:

1. Answers 911 emergency phone calls utilizing in-depth questioning and call taking procedures;
2. Answers administrative phone lines and dispatches appropriate agencies;
3. Receives and dispatches calls for the St. Mary’s County Sheriff’s Office;
4. Evaluates requests and sends appropriate response by dispatching fire and emergency medical services/EMS or law enforcement in accordance with established protocols;
5. Knowledge of local geographic area, with the ability to communicate direction through mapping and mapping programs;
6. Records and logs all information pertaining to all calls (emergency and routine) into the Computer Aided Dispatch (CAD) System;
7. Provides information about calls to various responding agencies;
8. Utilizes METERS/NCIC law enforcement network;
9. Obtains and maintains certifications in: Emergency Telecommunicator Course (ETC), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), National Crime Information Center (NCIC), FEMA ICS 100, 200, 700, 800, and Cardio-Pulmonary Resuscitation (CPR).
10. Performs other duties as assigned.

Requirements:

1. High school diploma or equivalent;
2. Must be eighteen (18) years of age;
3. Three years or more of related experience;
4. Or equivalent technical training, education, and/or experience.
5. Must pass Public Safety Dispatcher pre-employment (CritiCall) examinations with a passing score validated by Criticall process;
6. Must be able to pass a typing test with a score validated by CritiCall process;
7. Successfully pass a hearing and vision exam;
8. Negative drug screen;
9. Successfully pass extensive background investigation with favorable results;
10. Successfully pass a psychological fitness examination with favorable results.