Public Safety Dispatcher I

San Antonio, TX
Bexar County

Salary: $3,465.00 Monthly.

Position Summary:
Under general direction, Operates telecommunication equipment such as a 800MHz Trunked Radio System, VHF Conventional Radio System, Computer Aided Dispatch (CAD) System, Criminal Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, hearing impaired teletype and digital logging recorder.
Essential Functions:

  • Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed.
  • Enters call subject matter into computer and prioritizes calls for service.
  • Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance.
  • Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information.
  • Researches law enforcement databases to verify information on individuals, such as driver’s license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history.
  • Maintains public safety responder location and en route status logs.
  • Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures.
  • Performs related duties as required.


  • Graduation from High School or a General Education Development (GED) certificate.
  • Skill in operating telecommunication equipment; skill in determining type and seriousness of calls.
  • Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers.
  • Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public.
  • Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date.
  • Must pass a psychological and physical exam including a drug screening.
  • Must possess a valid driver’s license.
  • Must secure and maintain a favorable background investigation by the Bexar County Sheriff’s Office.
  • Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment.
  • Must secure and maintain access to TLETS.
  • May work more than 40 hours during the workweek.
  • May be required to be on-call 24-hours a day.
  • Must work weekends, holidays and perform shift work.