Public Safety Dispatcher I

Northampton, MA
Department of State Police

Salary: 53,314.0472,603.96 Yearly.

Essential Functions:

  • Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies
  • Answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods
  • Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provide assistance as needed
  • Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as highspeed chases, surveillance, searches, restraining orders, search warrants etc.
  • Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.
  • Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement, and emergency agencies
  • Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc.
  • Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required
  • Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions
  • Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records
  • Maintains and operates and emergency TDY system for the hearing-impaired public
  • Facilitates a language line system for the non-English speaking public; performs related duties as required.


  • Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast paced environments where multi-tasking is required, and (B) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.
  • A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted.
  • Applicants are required to successfully complete a critical skills assessment prior to hire.
  • Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.
  • Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment..