Public Safety Dispatcher I

Boca Raton, FL
Boca Raton Police Department

Salary: $63,502.40 – $76,252.80 Annually.

Position Summary:

The public safety dispatcher receives, and dispatches emergency and non-emergency calls for a variety of municipal services. This is an entry level position in which emphasis is placed on training the incumbent for continued advancement through the Public Safety Dispatcher classification series. Work is performed under the general supervision of the public safety dispatcher supervisor.

Essential Functions:

  • Receives and transmits information for emergency and other municipal services.
  • Receives emergency telephone calls, determines locations and nature of the calls and dispatches appropriate personnel and equipment.
  • Receives non-emergency calls and determines appropriate actions.
  • Operates computer-aided dispatch (CAD) equipment and performs CAD functions.
  • Receives and transmits messages by radio and maintains radio logs.
  • Operates computer terminals for various federal, state and local networks.
  • Provides pre-arrival police, fire and medical instructions when needed.
  • Maintains tracking logs.


  • High school diploma or equivalent is required.
  • One (1) year experience working in a 911 communications environment is preferred.
  • Must obtain a score of 70% or higher on the CritiCall Test.
  • 9-1-1, TDD, and Florida Department of Health 911 Public Safety Telecommunicator (FSS 401.465) certifications are required.
  • Possess or have the ability to obtain CJIS (NCIC/FCIC) certification within the first three (3) months of employment,
  • Possess or have the ability to obtain certifications in the emergency police, fire and medical disciplines within one (1) year of employment and must meet or exceed minimum quality assurance ratings in each discipline.
  • Possession of a valid State of Florida Class “E” driver’s license is required.
  • Knowledge Microsoft Office Suite, specifically Excel, Word and Outlook preferred.
  • The public safety dispatcher must be available for shift work in a 24-hour-a-day, seven-days-a-week work environment.