Public Safety Dispatcher I

Leonardtown, MD
St Mary's County Government

Salary: $47,756.80 Annually.

Position Summary:

Entry level position. Receives emergency 911 calls and dispatches appropriate agencies; receives and dispatches emergency and routine calls for the St. Mary’s County Sheriff’s Office; answers administrative phone lines and dispatches the appropriate agencies; logs all calls in a Computer Aided Dispatch computer system; interacts on a daily basis with several allied agencies; performs other duties as assigned.

Essential Functions:

  • Answers 911 emergency phone calls utilizing in-depth questioning and call taking procedures;
  • Answers administrative phone lines and dispatches appropriate agencies;
  • Receives and dispatches calls for the St. Mary’s County Sheriff’s Office;
  • Evaluates requests and sends appropriate response by dispatching fire and emergency medical services/EMS or law enforcement in accordance with established protocols;
  • Knowledge of local geographic area, with the ability to communicate direction through mapping and mapping programs;
  • Records and logs all information pertaining to all calls (emergency and routine) into the Computer Aided Dispatch (CAD) System;
  • Provides information about calls to various responding agencies;
  • Utilizes METERS/NCIC law enforcement network;
  • Obtains and maintains certifications in: Emergency Telecommunicator Course (ETC), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), National Crime Information Center (NCIC), FEMA ICS 100, 200, 700, 800, and Cardio-Pulmonary Resuscitation (CPR).
  • Performs other duties as assigned.

Requirements:

  • High school diploma or equivalent;
  • Must be eighteen (18) years of age;
  • Three years or more of related experience;
  • Or equivalent technical training, education, and/or experience.
  • Must pass Public Safety Dispatcher pre-employment (CritiCall) examinations with a passing score validated by Criticall process;
  • Must be able to pass a typing test with a score validated by Criticall process;
  • Successfully pass a hearing and vision exam;
  • Negative drug screen;
  • Successfully pass extensive background investigation with favorable results;
  • Successfully pass a psychological fitness examination with favorable results.