Public Safety Dispatcher (Certified)

New London, CT
New London Police Department

Salary: $27.28 – $33.19 per hour

Position Summary:

Performs a variety of complex activities linking the recording, monitoring and dissemination of emergency and nonemergency information between and among the public, law enforcement officers, emergency medical and
firefighting personnel. Performs mandated and routine record maintenance on a multitude of databases, monitors
video systems at various City sites and the Police Station

Essential Functions:

  • Receives emergency (911) and non-emergency calls for service. Answers telephone calls for service and
    Police, Fire and Emergency Medical Services (EMS) assistance. Operates the E911/NG911 telephone, TDD, and computer equipment.
  • Records call information into the computer aided dispatch system (CAD). Prioritizes, directs and logs police, fire and EMS calls and dispatches units using the CAD system.
  • Provides pre-arrival instructions and a short report of conditions or incident to responding unit using the CAD system. Transmits information by telephone, radio, and computer in conformance with established procedures. Provides Emergency Medical Dispatch (EMD) using the City’s medically approved emergency
    medical reference system.
  • Gathers and records information such as description of victims, suspects, vehicles and situations. Gathers
    information on the nature of the call, details of emergency, and appropriate response.
  • Completes records research, performs data entry and maintains C.O.L.L.E.C.T. and National Crime Information Center (NCIC) databases. Researches, enters, clears, cancels, and updates warrants, missing
    person reports, runaway juvenile reports, stolen article descriptions or vehicles in designated databases.
  • Transfers or makes emergency calls for service to other agencies and/or jurisdictions. Handles after-hour
    emergency call-outs, contacting the appropriate individual from each department for emergency servicing of vehicles, lights, roads, trees, etc.
  • Monitors police radios to ensure safety of the Officers and dispatches back-up units as necessary. Dispatches Police Officers/Fire/EMS units to pending calls to service according to unit availability and priority.
  • Monitors cell block, processing area, building interior and perimeter with video and audio system; keeps the supervisor apprised of unusual activities. Monitors waterfront areas (homeland security) and several remote areas of the City via video system.
  • Provides information and assistance to the public in the Police Department lobby including providing directions, prisoner information and shelter referral forms for the homeless; assists homeless with completion of intake information for shelters as necessary
  • Receives Millstone and other emergency messages and makes appropriate notifications.
  • Resolves routine problems encountered in performance of work assignments; May assist supervisors in scheduling and in assignment of overtime and special duty work.
  • Performs all other work-related duties as required.

Requirements:

  • Associate Degree and one (1) year of experience working as a certified public safety dispatcher or telecommunicator in an emergency setting or High School Diploma and five (5) years’ experience providing customer service to the general public or the satisfactory equivalent combination of training and experience.
  • Must possess the following: D.S.E.T. Certified Public Safety Communicator, COLLECT Certified, CPR, APCO/EMD Certified, and E-911/NG911 Certified.
  • Must be capable of passing an extensive background check of work, personal and financial history.