Public Safety Dispatcher

Willmar, MN
Kandiyohi County

Salary: $56,641.00 – $79,234.00 Annually.

Position Summary:

The Public Safety Dispatcher operates the Kandiyohi County 9-1-1 emergency phone system, computer aided dispatch/records system, and sophisticated radio/telephone network in providing assistance to field personnel, other agencies, and the public. Must be able to exercise rational judgment and work both independently and in a team.

Essential Functions:

  • Receives and processes emergency and non-emergency calls, including 911 or administrative calls; duties include: verifying locations and phone numbers of callers; determining nature and severity of emergencies; tracking available resources; referring callers to appropriate supporting agencies; and/or, performing other related activities.
  • Determines priorities and dispatches police, fire, ambulance, or other emergency units or agencies in accordance with established procedures, including performing status checks of dispatcher units, maintaining contact with all units on assignment, and monitoring several public safety radio frequencies.
  • Assists and contacts agencies and other entities to perform checks, including performing National Crime Information Center (NCIC) and Criminal Justice Information Services (CJIS) checks; assist with updating and maintaining road and sign information; and/or assist with other general inquiries.
  • Enters, updates, and retrieves information in a variety of computer systems, including preparing and/or updating computer-aided dispatch (CAD) reports; maintaining records management systems, address guides, business files, and mapping programs; and entering warrants.
  • May assist in monitoring and coordinating work activities in the dispatch center to ensure operational efficiency.
  • Serves as the Emergency Medical Dispatch instructor, which includes training personnel in public safety telecommunications and emergency medical dispatch, and ensuring staff certifications are maintained.


  • Related post-secondary education and dispatch experience preferred.
  • Must pass practical dispatcher test, oral interview, thorough background investigation, and psychological examination.
  • Credit may be offered for prior dispatch experience and/or CJIS Certification.
  • Rotating shifts, holidays and weekends required.