Public Safety Dispatcher
Salary: $19.83 – $28.55.
The Public Safety Communications Officer performs specialized radio and communications work. This position operates radio, telephone and related communications equipment and software to receive and relay critical information to responders. Prioritizes and assigns appropriate response for emergency and non-emergency incidents. Maintains logs and records all activity as required. Provides support information to police officers, firefighters/paramedics, the public and other agencies as required. Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and providing pre-arrival instructions to callers.
- Answers incoming 9-1-1, TTY emergency and non-emergency calls.
- Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures.
- Makes outgoing calls as necessary or requested.
- Directing all callers to appropriate departments and/or agencies as needed.
- Maintains accurate records in Computer Aided Dispatch, Records Management and Mobile Software as related to daily operations following local standard operating guidelines.
- Evaluates information to determine appropriate response including; jurisdiction, resources and personnel ; using established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene.
- Monitors multiple radio talkgroups and ensures interoperable radio communications, responds and documents all radio traffic.
- Maintains officer safety by insuring adequate back-up and by attaining continuous status checks according to standard operating procedures.
- Monitors information related to emergency management and uses various software to increase citizen and responder awareness.
- Maintains credentials and successfully access national and state databases in accordance with local,state, and federal policies and guidelines including but not limited to; inquiry, clear, cancel, modify, request, confirmation and validation.
- Provides information service to the general public; and
- Maintains familiarity with major streets, public buildings industrial plants, and the general geographic layout of area jurisdictions and map identification.
- Performs other related duties as may be assigned or required.
- High school diploma or GED equivalent.
- A valid Texas driver’s license.
- Meet proficiency requirements from the Texas Commission on Law Enforcement Officers Standards and Education as mandated by the State of Texas. (Intermediate Telecommunications from TCOLE preferred).
- Failure to obtain a Telecommunication Certification from the Texas Commission on Law Enforcement Officers Standards and Education within one (1) year of employment will result in termination of employment.
- Must possess a Basic Level Telecommunications Operator certificate issued by the Texas Commission on Law Enforcement (TCOLE), within 12 months of appointment.
- Communications Trainees receive extensive paid on-the-job training, including classroom training and field training to prepare them for the licensing exam.
- 12hr Shifts, Days or Nights, Weekends and Holidays.