Public Safety Dispatcher

Rochester, NY
Monroe Community College

Salary: $41,006.46.

Open Until Filled

Position Summary:

This is a highly responsible and moderately difficult position involving operating radio, telephone and related equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. Employees receive extensive on-the-job training and must exercise precise judgment, alertness and responsiveness in emergency situations. In some jurisdictions the employee may be required to clean work areas and emergency equipment and perform routine maintenance chores. The employee reports directly to and works under the general supervision of a senior-level employee or ranking uniformed officer and is given leeway to exercise independent judgment in emergency situations. Public Safety Dispatching is a 24-hour activity, requiring dispatchers to work flexible schedules. Does related work as required.

Essential Functions:

  • Answers and coordinates calls for service between the public and police, fire department, ambulance and other departments;
  • Receives calls on multi-line switchboard regarding various emergencies (e.g.: fires, robberies, stolen vehicles, missing persons, etc.);
  • Receives calls over “hot line” from fire departments and ambulance companies; Dispatches emergency vehicles and ambulances for emergency and routine calls; Relays calls to appropriate agencies or departments;
  • Prioritizes service responses in accordance with established policies; operates computer terminal to retrieve information and relay same as needed;
  • Completes and processes routine forms (ex.: stolen and recovered vehicle reports, missing persons, thefts, and complaints);
  • Maintains log of phone and radio messages;
  • Maintains status of emergency vehicles and/or equipment and use of facilities;
  • Responds to and may administer emergency medical services to walk-ins at the fire station or location of employment;
  • Maintains records and may schedule other dispatchers.


  • Must be a Monroe County resident.
  • Must currently hold the Monroe County Civil Service title of Public Safety Dispatcher or be on the current eligible list for this title, OR meet the following for provisional* appointment, if offered:
  • Graduation from high school or possession of an equivalency diploma, plus EITHER:
    • (A) One (1) year paid full-time or its part-time equivalent experience in two-way radio dispatching or two-way radio communications; OR,
    • (B) Eighteen (18) months as a volunteer* for an emergency services organization** with a minimum of one-hundred (100) hours of emergency services dispatching experience; OR,
    • (C) Graduation from a regionally accredited or New York State registered college or university with an Associates degree in Fire Science, Police Science or Criminal Justice; OR,
    • (D) An equivalent combination of education and experience as defined by the limits of (A), (B), and (C) above.
  • You will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.

Preferred Requirements:

  • Bilingual and able to read, write, and speak Spanish, or other languages, proficiently.