Public Safety Dispatcher

Salary: $26.79

Position Summary:

Under the supervision of the Public Safety Director, the Dispatcher provides the communication link between the public and emergency services responders (police, fire, emergency and related services). The Dispatcher is responsible for responding to emergency and non-emergency calls for assistance and information, monitoring communications, transmitting messages, and recording incident data. The Dispatcher also provides related administrative support to the Department.

Essential Functions:

• Answers incoming emergency and non-emergency calls by telephone or radio; uses GPS/GIS systems to track callers and emergency situations; projects positive support of the Department and City organizations at all times.
• Interviews callers and gathers details on complaints; relays pertinent information to law enforcement and emergency services personnel; provides information and assistance to the public.
• Dispatches calls for service to available law enforcement and emergency services personnel.
• Maintains status and awareness of Police patrol units and monitors alarms; tracks the location and activities of all officers on duty.
• Provides detailed call information to officers and emergency services personnel as needed; monitors message traffic and relays important information to officers.
• Performs inquiries and criminal history checks for officers through National Crime Information Center (NCIC), and Alaska Public Safety Information Network (APSIN).
• Monitors fire, panic and burglar alarms for City departments and local businesses.
• Notifies key Department personnel on critical incidents.
• Provides a variety of administrative support duties as required.
• Processes paperwork and records for Police Department, including case reports, court documents, memos, letters, and confidential records; issues licenses and permits.
• Contributes to the efficiency and effectiveness of the unit’s service to its customers by offering suggestions and directing or participating as a member of work team.
• Promotes and supports the overall mission of the City by demonstrating courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Requirements:

• High School diploma/GED; AND two (2) years of administrative support experience; OR an equivalent combination of education, training and experience.
• Prior work experience as a dispatcher or similar communications field preferred.
• Knowledge of multiple cultures and/or languages is preferred.
• Proficiency in the Yu’pik language is highly desired.