Public Safety Dispatcher

Salary: $29.31 – $30.33 Hourly.

Essential Functions:

• You will be answering phones, 9-1-1 lines, managing radio channels, providing customer service, solving problems, sharing information with the public, and tracking all of this activity in a computer-aided dispatch system.
• Duties quickly fluctuate between performing data entry, talking to callers during their times of need, and making critically important decisions in support of the community, Juneau Police Department, and Capital City Fire/Rescue responders.
• Most calls for service involve either police, community service, fire, EMS, the Mobile Crisis Team or Sobering Center responders, with some calls getting all of the above.

Requirements:

• High school graduation or the equivalent.
• The required experience listed below may be gained concurrently and must have been obtained within the last ten (10) years.
• Twenty-four (24) months of general administrative, communications or technical work experience requiring gathering, analysis, categorization and documentation of information; and
• Twelve (12) months of experience using computer systems to input, research, maintain and retrieve information; and
• Twelve (12) months of customer service, call center, collections, legal office or reception work explaining services, program requirements, procedures, summaries of actions and eliciting information.
• At least 18 years of age at the time of appointment.