Public Safety Dispatcher

Salary: $75,504.00 – $91,291.20 Annually

Position Summary:
Under general supervision from supervisory or management staff, the Public Safety Dispatcher receives and transmits routine and emergency requests for police, fire, ambulance and/or emergency assistance and dispatches required personnel and equipment; performs responsible clerical work of moderately high difficulty; and operates complex teletype and video terminals for automated information retrieval.
Essential Functions:

1. On assigned shift, receives and processes incoming 911 calls, non-emergency calls, and voice radio calls; secures and records information as to the exact location and circumstances, and uses radio to dispatch necessary units, including police, fire department, and ambulance personnel and equipment as well as other resources that may be necessary.
2. Maintains status of units on assignments; keeps department officials informed of situations and dispatches equipment that either protocol or the dispatcher deem appropriate.
3. Inputs highly sensitive and technically difficult warrants, restraining orders, weapons, evidence, vehicles, property, missing persons, runaways, into the local, state and national teletype system.
4. Provides emergency medical instruction over the phone and must be EMD certified to perform this task.
5. Logs all police, fire, and medical calls for service; compiles data and prepares reports of reported emergencies, equipment dispatched, and/or status of emergency and non-emergency calls.
6. Relays emergency and non-emergency information to public safety personnel in the field; interprets information from units in field which may be unclear, broken or in code.
7. Processes all paperwork related to arrests and citations as part of completing the package for the District Attorney or other related agencies.
8. Relays information to other agencies as required; relays the nature of the incident.
9. Receives the public at the front counter; responds to requests for information; answers general questions about department’s procedures and processes.
10. Performs clerical work related to Police activities including logs, reports, applications and correspondence.
11. Accurately inputs program information into electronic data bases.
12. Performs related duties as required.

Requirements:

• Equivalent to the completion of the twelfth grade.
• Some experience performing duties similar to dispatching emergency services.