Public Safety Dispatcher

Salary: $61,332.00 – $71,880.00 Annually

Position Summary:

Crook County 911 processes emergency and non-emergency calls for Crook County, Oregon. We also provide dispatch services for Prineville Police Department, Crook County Sheriff’s Office, and Crook County Fire and Rescue in addition to coordinating with other local public entities and surrounding jurisdictions.

Essential Functions:

• Handles emergency and non-emergency phone calls and dispatches police, fire and/or medical response with a high sense of urgency.
• Occasionally handles requests for service via text to 911, email, or other methods of communication.
• Manages callers and quickly gathers pertinent information while providing professional, high-quality service.
• Provides instructions to callers to help guard their safety as well as the safety of others.
• Remains on the phone with callers as situations require.
• Communicates with responders via radio, phone, mobile data terminal, and other methods.
• Appropriately routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP), places outbound calls as needed.
• Comply with regulations and requirements for the use of any data systems accessible through local, state, regional, federal or international networks (e.g. RMS, DMV, LEDS, NCIC, Interpol, etc.)
• Enters accurate and orderly information into computer systems to generate and update calls for service while talking on the phone; simultaneously monitors and responds to radio traffic from responders on multiple channels and frequencies.
• Maintain awareness of activity in the field and within the dispatch center; document and update unit status; gather and relay any and all information related to responder safety.
• Maintains working knowledge of geography of 911 service area and surrounding area; utilizes various maps to determine appropriate response.
• Handles sensitive information and maintains confidentiality.
• Obtains and retains necessary licensing and training within specified timeframes.
• Adheres to all City and Department policies; follows state and federal laws.
• Other duties as necessary or assigned.

Requirements:

• High School Diploma or equivalent.
• Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator.
• Certifications as DPSST-Emergency Medical Dispatcher (EMD).
• LEDS Entry/Inquiry level certification
• CPR and First Aid certification
• Possess and maintain an Oregon Driver’s License (or obtain within 30 days if from out of state) with an acceptable driving record.
• US citizen or be able to obtain citizenship within 12 months after date of appointment.
• Must be at least 19 years of age.
• Ability to work rotating shift work and/or compressed work schedule, including days, nights, swing, weekends and holidays.
• Once released from field training, ability to work alone with no cover for up to 12 hours.
• Ability to work mandatory overtime with little to no notice and/or respond to the workplace from home when emergency situations warrant.