Public Safety Dispatcher

Granby, CT
Granby Police Department

Closing Date: 12/31/2024

Position Summary:

Under the general direction of the Captain or designated supervisor, receives and transmits emergency and administrative messages over a combined police, fire, medical and town department of public works communications system, and performs clerical support for the Department as required

Essential Functions:

  • Receives telephone calls for police, fire and emergency medical services under an E-911 regional dispatch center. Takes telephone calls for police, fire, emergency medical services and general information and then routes calls to proper agencies and personnel.
  • Monitors the activities and locations of all police officers for the Town of Granby, fire apparatus, and ambulances for the towns of Granby, East Granby, and East Hartland to insure all personnel safety.
  • Monitors various police and fire radio frequencies.
  • Monitors, interprets and transmits information using the National Crime Information System (NCIC) and the Connecticut On Line Law Enforcement Communication Teleprocessing System (COLLECT).
  • Types police reports, tabulates data, and maintains the daily journal, indexes, logs and files as required.
  • Monitors silent alarm panel and acts on alarms of fire and burglaries.
  • Operates and maintains video and audio recording equipment for phone and radio frequencies, and surveillance camera equipment.
  • Notifies command officers, town officials and supervisory personnel as directed about the nature of emergencies.
  • Receives all emergency telephone calls for town departments after operating hours and notifies appropriate personnel.
  • Dispatches fire and emergency medical services for the Towns of Granby, East Granby and East Hartland.
  • Performs related work as required. Works all shifts as assigned.
  • Trains and instructs new employees and part-time dispatchers.

Requirements:

  • Operates dispatch equipment, telephone, computer, typewriter, copier and other standard office equipment.
  • Sitting at a dispatcher’s station and working over extended periods of time.
  • Walking throughout the building.
  • Lifting and carrying heavy materials and equipment.
  • High School diploma and some communications or emergency service experience.
  • COLLECT System Certification.
  • E-911 certification.
  • Connecticut Telecommunication School Certification.
  • CPR certification.
  • Emergency Medical Dispatch certification.