Public Safety Dispatcher
Salary: $69,763.20 – $90,667.20 Annually.
Position Summary:
Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service; inputs calls into computer system; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of communications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities searches female prisoners and secures evidence as necessary; and performs related work as required.
Essential Functions:
- Receives, classifies, and prioritizes all incoming calls to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
- Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures.
- Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; relays emergency and non-emergency information to public safety personnel in the field.
- Maintains Police Department public window and provides reception function for the department; responds to public inquiries in a courteous manner; provides information within the area of responsibility; resolves complaints in an efficient and timely manner.
- Answers non-emergency phone calls and provides assistance, information, and direction to non-emergency callers.
- Operates computer terminals to enter, update, and retrieve information relating to wanted persons, stolen property, stolen vehicles, vehicle registration, driver’s license, and warrants on wanted persons.
- Provides a variety of clerical assistance; processes permit requests including police records; creates, copies, indexes and/or files reports and case records; inputs data into computer; releases reports to the public as necessary.
- Prepares court documents relating to arrests, citations, and warrants; types complaints; logs, indexes, files and distributes such documents per department procedures.
- Takes information on minor thefts, non-injury accidents, and other minor incidents.
- Assists in training reserve officers or new employees in the operation of the dispatch function.
- May provide assistance to sworn officers by searching and securing evidence from female prisoners.
- Works on special projects as requested.
- Performs related duties as assigned.
Requirements:
- Equivalent to the completion of the twelfth grade supplemented by additional training involving communications or dispatching.
- One year of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions or one year of outside public safety dispatch experience.
- Possession of a T-score of 45 or greater is desirable.
Possession of a typing certificate of 35 wpm is required.