Public Safety Dispatcher
Position Summary:
Under general supervision, the Public Safety Dispatcher provides for the reception of the public, citizen requests for assistance; operation of Emergency Services Dispatching Systems; provides record keeping for related materials; monitor video and audio record systems both external and internal; and monitors activities in the detention cells as required.
Essential Functions:
- Answers and processes incoming emergency and non-emergency telephone calls.
- Monitors system alarms: Fire, Burglar and Hold-Up.
- Monitors holding cell video and audio systems.
- Answers and processes radio messages.
- Dispatches Emergency Service Personnel to call for service.
- Maintains continuous awareness of field unit locations and activities.
- Initiates necessary records and reports required.
- Records incoming complaint information.
- Provides verbal information to citizens by telephone in a courteous and professional manner.
- Redirects incoming calls to the appropriate office.
- Types and files reports; cards; and performs computer assisted and manual office clerical duties.
- Performs other duties as required.
Requirements:
- A high school diploma, or a GED equivalent is required.
- Must have one (1) year of experience in clerical functions.
- Must be able to type at the minimum rate of thirty-five (35) words per minute as determined through a test administered by the RI Department of Labor & Training, or similar typing test, is required.
- Must pass security screening by the Woonsocket Police Department, Court Records and Bureau of Criminal
Identification (BCI) and must have no adverse police or court records.