Public Safety Dispatcher

Bedford, TX
Bedford Police Department

Salary: $26.07 – $32.58 Hourly

Position Summary:

Receives calls from the public and other agencies concerning complaints, crimes, police emergencies and non-emergencies, Fire/EMS, and other calls for service. Dispatches orders to appropriate police radio patrol units, Fire/EMS and other personnel.

Essential Functions:

  1. Answers incoming 911 and non-emergency phone calls.
  2. Answers phones in a timely courteous and professional manner.
  3. Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information.
  4. Relays instructions or questions from remote unit and comprehend radio traffic received from units and disperse information to units in a clear, concise and understandable manner.
  5. Record calls, broadcasts and complaints received; check for hazard indicators, previous calls and alarm permits, forward information to appropriate personnel; input CAD entries and log teletype information following established guidelines.
  6. Coordinates all Police, Fire/EMS, and other emergency requests, relaying instructions to radio unit concerned.
  7. Prioritizes calls following established guidelines, dispatches appropriate units to calls for service, promptly notifies appropriate supervisor of delayed response to calls for service, and practices proper radio protocol.
  8. Transmits and receives messages between divisions of own agency and other law enforcement agencies; coordinates and relays information, in a timely manner, to other divisions and agencies as needed; notifies appropriate supervisors of unusual situations promptly; and follows established guidelines regarding MDC usage.
  9. Enters information into computer databases ensuring documentation is completed in a timely manner with minimal errors.
  10. Makes inquiries and retrieves information from statewide and in-house computer databases.
  11. Enters, confirms, and removes warrants into/from computer databases for Municipal Court and C.I.D. Completes required paperwork associated with the warrants.
  12. May perform other assignments and handle special projects as required.
  13. Regular and timely attendance is required as well as the ability to get along with others in a professional and cordial manner.
  14. Considered as Essential Personnel and required to work scheduled shift regardless of weather conditions.

Requirements:

  • High school diploma / GED.
  • Must have certification in Public Safety Telecommunications or be able to obtain certification.
  • Must have TCIC/NCIC certification or be able to obtain within 6 months from date of hire.
  • Must be able to successfully pass recertification for TCIC/NCIC every two years.
  • Must successfully pass state licensing exam (effective January 1, 2014).
  • Must be at least 18 years of age.