Police Telecommunicator

Position Summary:

This position is responsible for receiving, evaluating, and dispatching emergency and nonemergency calls for service for police, fire, medical assistance, animal control or other emergency equipment by telephone or radio, utilizing complex technical aids such as computer-aided dispatch systems and crime information databases. Telecommunicators play a vital role in public safety by ensuring that emergency responders are dispatched quickly and accurately while maintaining calm and professional communication with citizens and field units.

Essential Functions:

1. Receive, evaluate, and prioritize 911 and non-emergency calls for service.
2. Dispatch appropriate police, fire, and EMS units in response to calls.
3. Operate computer-aided dispatch (CAD) systems, radios, telephones, and related communications equipment.
4. Maintain constant radio contact with field units; relay critical information promptly and accurately.
5. Enter, update, and retrieve data from local, state, and national law enforcement databases (TCIC/NCIC).
6. Monitor multiple radio frequencies and coordinate with other emergency agencies as needed.
7. Maintain detailed records of calls, unit status, and responses.
8. Provide information and assistance to the public in a courteous and professional manner.
9. Effectively communicate and notify supervisory personnel of critical incidents
10. Follow all Federal, State, Local, and department policies and procedures to ensure that first responder and citizen safety is the top priority.
11. Maintain confidentiality as required by law, agency policy, and other governing directives, while demonstrating professionalism and a positive demeanor.
12. Perform other duties as assigned.

Requirements:

• High School Diploma or GED required.
• Must pass a comprehensive background investigation and have the ability to obtain necessary background clearances related to the position.
• Must be at least 18 years of age.
• TCOLE Basic Telecommunicator Certification or ability to obtain within one (1) year from date of hire.
• Valid Class C Texas Driver’s License with acceptable driving record required.
• Criminal Justice Information Systems (CJIS) and Privacy Training must be successfully completed within the first five (5) business days from start of work date and must be maintained throughout employment.