Police Telecommunicator

Plano, TX
Collin County Community College

Salary: $39,713.00.

Position Summary:

Licensed technical position responsible for providing a range of accurate and prompt dispatch related services to district-wide faculty, staff and employees with respect to the department objective of community-oriented policing. Serve as first point of contact for emergency and non-emergency police communications and operate and monitor numerous communication, operation security, and surveillance systems and databases.

This position is considered critical to the operation and security of the district in all conditions and, therefore, is expected to report for duty as usual during emergency weather closures and be flexible to work varied hours and schedules including nights, weekends, holidays, and during emergencies.

Essential Functions:

  • Maintain adequate 24-hour police office visibility, accessibility and readiness in dispatch services for crisis or emergency. Answer all incoming emergency and non-emergency phone calls, document each call with provided forms and forward to supervisor. Obtain imperative specifics from individuals who may be in a high state of stress and promptly determine and contact appropriate support if situational factors suggest aid beyond, or in addition to, campus police.
  • Maintain accurate documentation of patrol activities, and provide officers with information needed or requested. Document and provide officers with student or staff protective orders, case numbers, and required student records. Provide state and local information and forms, such as delayed accident report forms or precinct court dates for state tickets issued
  • Interact with employees, students, and the public to provide information and assistance.
  • Maintain consistent access to radio contact with all campus police officers on patrol, providing and relaying information accurately and quickly, with respect to safety, crime prevention, emergencies and officer safety.
  • Monitor and respond to fire alarm system, and document daily test signals. Provide reports of alarm incidents and actions taken by police, fire or alarm company personnel. Conduct and provide reports of security equipment testing, including campus emergency phones, panic signal devices and elevator devices. Generate maintenance requests for inoperable or damaged property. Complete initial and subsequent training and support the protection and maintenance of sensitive communications equipment.
  • Work a two-way radio, while entering the information in the Computer Aided Dispatch while monitoring alarms and video cameras, while taking phone calls and monitoring window and front desk
  • Maintain personal records of password and accessibility to police office databases, and understand laws and regulations regarding privacy
  • Perform general customer service and office duties which include greeting and assisting visitors, answering telephones, administrative tasks, assisting the Sergeants and Officers with reports, monitoring dispatch office email, typing, data entry, faxing, copying, and filing documents and performing other duties as assigned.
  • High stress, multi-tasking sometimes under emergency conditions, responding to multiple requests for service and information utilizing multiple communications devices. This position has access to and handles sensitive and legally protected information. Requires an extensive, state mandated for licensing, background investigation; psychological assessment; medical examination; and drug screen.

Requirements:

  • High school diploma or GED and One (1) year of related customer service experience required.
  • Previous experience in higher education preferred. Bilingual /multi-lingual preferred.
  • Complete American Heart Association training course: Basic Lifesaving Skills for Healthcare Providers within (1) year of hire.
  • Must complete TCIC/NCIC required certification within (1) year of hire.
  • TCOLE Basic Telecommunicator Certificate preferred.