Police Telecommunicator

Richardson, TX
The University of Texas at Dallas

Salary: $44,000 – $50,000

Position Summary:

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed-circuit television monitoring services while performing multiple tasks concurrently in a fast-paced environment maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Requirements:

  • High school diploma or equivalent.
  • One year experience in customer service or related field.
  • Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license.
  • Must be a United States citizen or a legal permanent resident of the United States who is an honorably discharged veteran of the armed forces of the United States with at least two years of service before discharge and have applied for United States citizenship.

Preferred Requirements:

  • Associate’s degree or thirty credit hours in Criminal Justice or related field.
  • One year experience in a public safety or emergency communications field.