Police Services Specialist

Renton, WA
Renton Police Department

Salary: $59,556.00 – $81,756.00 Annually.

Position Summary:

The City of Renton is seeking talented candidates to fill our Police Services Specialists vacancies in the Staff Services Division of the Police Department.The Staff Services Division is the Police Department’s information gateway. Police Services Specialists are available 24/7 to serve our officers and community. Specialists provide information in-person, by telephone and radio, process all cases, and manage report integrity as well as supporting on-duty officers with record checks, call related data and entering urgent reports into state and national databases. Specialists work as a team and must rely on set procedures while also making independent decisions. Work is fast paced, challenging and varies by day.

Essential Functions:

  • Support police personnel in their essential duties via radio, telephone, or CAD by answering requests for information and conducting checks for records, warrants and protection orders.
  • Perform routine and moderately complex administrative support and customer service work in answering phones, data processing and other essential law enforcement clerical duties such as filing, scanning, record keeping and information quality control.
  • Respond to walk up, email, and telephone inquiries from the public and City personnel; answer a variety of technical questions, refer individuals to appropriate offices and agencies
  • Process requests for information according to established guidelines using discretionary decision making including the dissemination of criminal and civil records.
  • Work independently on a variety of support duties requiring focus and accuracy related to law enforcement, including merging reports into the police records management systems and making necessary corrections, processing traffic and criminal citations, civil papers, and records for departmental use; prepare cases for court docket.
  • Receive, process, and enter court orders; prepare court orders for service; serve orders in station when required.
  • Conduct call outs for SWAT, Negotiators, Investigations, Traffic, and other City departments.
  • Process and issue Concealed Pistol Licenses (CPL) and weapon purchases.
  • Receive, prepare, enter, recall, or cancel Renton Municipal Court warrants.
  • Monitor closed circuit security system and the City alarm system, giving proper emergency notification. Operate police radio console, computer, fax machine, copier, shredder, cellular phone, multi-line telephone, document scanner, and other office equipment as required.
  • Work evenings, weekends, and/or holidays as required (overtime eligibility pursuant to collective bargaining agreement).
  • Accept and process evidence and found property.
  • Contribute to an environment of teamwork and respect.
  • Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
  • Remain current with relevant technological advancements as it relates to field.
  • Participate in and help provide cross-training in processes as directed by management to ensure a well-rounded team for coverage purposes.
  • Maintain regular, reliable, and punctual attendance.
  • Perform other duties as assigned.
  • May be assigned to support City priorities during emergencies.

Requirements:

  • High school diploma or equivalent.
  • One (1) year of customer service experience.
  • Lawful permanent resident or US citizen.
  • Obtain the ACCESS (A Central Computerized Enforcement Service System) Certification within 6 (six) months of hire.