Police Dispatcher Supervisor

Ferguson, MO
Ferguson Police Department

Salary: $25.75 hourly.

Position Summary:

The Ferguson Police Department is seeking a highly motivated and experienced individual to join our team as a Public Safety Dispatcher-Supervisor. The successful candidate will be responsible for supervising and managing the daily operations of the dispatch center, as well as ensuring the safety and well-being of all officers and the public.

Essential Functions:

  1. Supervise and manage a team of dispatchers in providing efficient and effective dispatch services to the police department and the community.
  2. Monitor and evaluate the performance of dispatchers, providing training and coaching as needed to ensure quality service.
  3. Maintain and update dispatch procedures, protocols, and policies to ensure compliance with local, state, and federal regulations.
  4. Ensure that all dispatch equipment and technology are properly maintained and updated to meet the changing needs of the department and the community.
  5. Oversee the maintenance of dispatch logs, records, and reports, ensuring accuracy and completeness.
  6. Collaborate with other departments, agencies, and organizations to enhance inter-operability and coordination during emergency situations.


  • High School diploma or GED required; Bachelor’s degree in a related field preferred.
  • Excellent customer service and communications skills, both verbal and written.
  • Knowledge of Computer Aided Dispatch (CAD) and other dispatch software and technology.
  • Strong leadership and management skills, with the ability to motivate and supervise a team.
  • Ability to work under pressure, make quick decisions, and remain calm in emergency situations.
  • At least 5 years Police Dispatcher experience preferred.
  • Missouri Uniform Law Enforcement Systems (MULES) training preferred.
  • Must be available weekends and holidays.