Police Dispatcher Supervisor
Salary: $25.75 hourly.
Position Summary:
The Ferguson Police Department is seeking a highly motivated and experienced individual to join our team as a Public Safety Dispatcher-Supervisor. The successful candidate will be responsible for supervising and managing the daily operations of the dispatch center, as well as ensuring the safety and well-being of all officers and the public.
Essential Functions:
- Supervise and manage a team of dispatchers in providing efficient and effective dispatch services to the police department and the community.
- Monitor and evaluate the performance of dispatchers, providing training and coaching as needed to ensure quality service.
- Maintain and update dispatch procedures, protocols, and policies to ensure compliance with local, state, and federal regulations.
- Ensure that all dispatch equipment and technology are properly maintained and updated to meet the changing needs of the department and the community.
- Oversee the maintenance of dispatch logs, records, and reports, ensuring accuracy and completeness.
- Collaborate with other departments, agencies, and organizations to enhance inter-operability and coordination during emergency situations.
Requirements:
- High School diploma or GED required; Bachelor’s degree in a related field preferred.
- Excellent customer service and communications skills, both verbal and written.
- Knowledge of Computer Aided Dispatch (CAD) and other dispatch software and technology.
- Strong leadership and management skills, with the ability to motivate and supervise a team.
- Ability to work under pressure, make quick decisions, and remain calm in emergency situations.
- At least 5 years Police Dispatcher experience preferred.
- Missouri Uniform Law Enforcement Systems (MULES) training preferred.
- Must be available weekends and holidays.