Police Dispatcher II

Anaheim, CA
Anaheim Police Department

Salary: $6,312.80 – $7,673.47 Monthly

Closing Date: 5/29/2025

Position Summary:

Under moderate supervision, operates computer-aided dispatch communication system equipment to dispatch police personnel in response to service requests and organizes and coordinates the activities of field units. This position receives, screens, and responds to incoming emergency and non-emergency calls and performs a variety of clerical, record-keeping duties related to communication activities.

Essential Functions:

  • Analyze requests for police services, determine priority ranking of each request and the kind and level of service to be dispatched in initial response, and determine available units to dispatch.
  • Dispatch police units, translating service requests into radio codes and relaying to police personnel in the field via radio and computer data terminals.
  • Listen to each radio transmission from police personnel in the field, acknowledge and comply with request for action or information.
  • Maintain awareness of position of each police unit and activities in which personnel are engaged, checking periodically with personnel to verify position and activity, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel.
  • Organize and coordinate activities of field units.
  • Maintain detailed records of each service request, each action taken and the time each action was taken.
  • Receive service requests by telephone on 9-1-1 emergency and business lines; obtain information on the nature of the request/emergency, the location, telephone number of caller and name of caller and other pertinent information, remaining on the line with victims in emergency, as appropriate, creating a record of the information, classifying service requests and determining beat area
  • Place telephone calls to other police jurisdictions, City departments, City emergency crews, vehicle tow companies, ambulance services, coroner, relatives of victims, telephone and utility companies, taxi companies and others to relay information or request services, maintaining detailed records of the time and nature of each call.
  • Read maps, memorize streets and major hundred block dividers; reasonably apply this knowledge to field unit beat assignments; coordinate and determine sectors.
  • Operate computer aided dispatch system equipment, enhanced 9-1-1 telephone systems, Telecommunications Device for the Deaf (TDD) and other office equipment; operate teletype and computer terminal to check for registered owner of vehicles and other information.
  • Refer to maps and reference materials to secure information needed by personnel in the field and for the dispatch function.
  • Monitor radio channels for service requests from other jurisdictions and emergency radio traffic.
  • Broadcast suspect information by radio, determining proper locations to post officers to contain an area and set up perimeter.
  • Provide on-the-job training to newly hired Police Dispatchers.
  • Assign meal break periods to field personnel.
  • May be required to testify in court.
  • Attend communications and patrol briefings and read daily logs.
  • Monitor security cameras; responsible for building security; screen all in-coming personnel and guests at the station and parking lot
  • As required, perform the duties of a Police Communications Operator.
  • Perform related duties and responsibilities as required.

Requirements:

  • Candidates must have a minimum of three (3) years of prior experience performing public safety dispatching duties and using computer-aided dispatch equipment prior to their date of hire with the City of Anaheim to qualify for the hiring incentive.
  • The hiring incentive for Police Dispatchers II shall only apply to those candidates who have submitted and application during the approved program dates (April 22, 2025 – June 30, 2026).
  • The incentive is not pensionable income and subject to amounts payable under federal, state, and local taxes as may be required to be withheld pursuant to any applicable law or regulation.