Police Dispatcher Full-Time

Salary: $43,779.61 – $53,214.39 Annually

Position Summary:

Under the direction of Communications and Records Manager, perform a variety of duties involved in receiving incoming calls for police, emergency and non-emergency assistance and dispatching necessary police units or contact appropriate public service agencies; perform a variety of general support duties related to dispatch activities including record keeping, typing and filing; enter data into computer-aided dispatch system (CAD); receive and process background checks, warrants, parking, criminal and traffic citations.

Essential Functions:

• Receive emergency and non-emergency phone calls for service from the public, affiliated agencies and field personnel; determine nature and location of emergency and priority; maintain contact with all units on assignment; maintain status and location of police field units; monitor radio traffic.
• Answer and respond to calls for service; dispatch emergency units as necessary and in accordance with established procedures; respond to officer’s radio calls; coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
• Assist citizens at service window requesting service; accept and process cash payments for police services rendered; process records requests received via fax or mail.
• Receive and process background checks at service window, for background investigators and for immigration purposes.
• Receive and process warrants, parking, criminal and traffic citations; process CHP 180 forms; enter, modify and cancel entries and monitor responses of the California Law Enforcement Telecommunications System (CLETS); send, receive and monitor County systems for probation, warrants, protection orders and subpoenas; monitor messages from administrators; scan forms as required into assigned systems.
• Enter a variety of information into assigned databases including parking, criminal and traffic citations, vehicle releases, animal control, vehicle repossessions, emergency protection orders and subpoenas; print reports and data from CLETS and County Systems.
• Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of documents relating to public safety activities, including officers’ briefing binders and vehicle releases; use the Records Management Systems (RMS)/Computer Aided Dispatch (CAD) system.
• Request and share information with multiple organizations including Merced County Sheriff’s Department, California Highway Patrol, Cal Fire, Merced County Probation and Juvenile Courts and other related agencies.
• Provide training and work direction to Dispatch trainees.
• Operate a multi-line telephone system; operate a computer and assigned software.
• Assist with tasks and projects throughout the Police Department as needed.

Requirements:

• Graduation from high school or equivalent GED.
• One year of experience in providing information and assistance to the public.
• Valid CA Class C driver’s license.
• California Law Enforcement Telecommunications System (CLETS) certifications.
• P.O.S.T. Basic Dispatch Certificate within twelve (12) months of appointment.
• Typing certificate of 40 words per minute.