Police Dispatcher

Position Summary:

The Public Safety Dispatcher processes calls regarding emergency and non-emergency situations in a 24/7/365 operation. This position handles calls for service (via radio, telephone and other electronic means) from throughout Wellesley College and the Town of Wellesley, ensuring an appropriate response is dispatched in accordance with federal, state, and local laws and WC policy and procedures. The successful candidate is an expert multi-tasker who can remain calm in high stress situations and provide excellent customer service. The Public Safety Dispatcher is also comfortable utilizing complex computerized systems and interacting with all members of the Wellesley College community (students, parents, visitors, faculty, and staff). Responsible for maintaining the status of Public Safety personnel on shift or special assignment within the Computer Aided Dispatch, (CAD), system. Monitors intrusion alarms and fire surveillance systems.

Essential Functions:

• Communication via phone, radio, walk-in, and written to public safety personnel and public using active listening
• Ability to multi-task and make quick decisions

Requirements:

• High School Diploma or equivalent required. Associate’s Preferred.
• Previous customer service experience. Prefer 1 year customer service experience or 1 year experience in a public safety environment.