Police Dispatcher

Salary: $30.71 – $37.71 Hourly

Position Summary:

Under general supervision, receives 911 police, fire, and medical emergency calls and dispatches Police units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required.

Essential Functions:

• Receives and evaluates police and emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency, or response organization; takes messages for Police Department personnel.
• Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
• Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units as necessary, ensuring the safety of field units.
• Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
• Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information.
• Enters, updates, and retrieves a variety of records including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
• Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff.
• Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
• Operates a standard vehicle to travel to multiple locations in order to perform assigned tasks.
• Performs other duties as assigned.

Requirements:

• Equivalent to graduation from high school and one (1) year of general clerical experience involving frequent public contact.
• Possession of a valid Class C California driver’s license and have a satisfactory driving record.
• Possession of a P.O.S.T. Basic Dispatcher certificate within a timeframe specified by the City.