Police Dispatcher

Bal Harbour, FL
Bal Harbour Police Department

Salary: $45,947.11

Position Summary:

This is highly responsible, varied and complex telecommunications work, requiring the ability to multi-task in responding to emergency and non-emergency requests for service and assistance from the general public and emergency personnel in the field, through the use of the Central Square computer-aided dispatch (CAD) system, Radio Dispatch System, and other resources.

Essential Functions:

  • Dispatches personnel and equipment for emergency service through use of radio and computerized or other types of communication equipment as assigned.
  • Maintains contact with all assigned police/fire units to determine status, their location, and availability.
  • Updates information into the dispatched call, provided by the field units, utilizing computer-aided dispatch system.
  • Evaluates the need for police/fire units by determining the needs of the public and geographical location, in cases where adjacent municipalities are involved.
  • Coordinates all requests from field units while simultaneously informing supervisors of all circumstances and maintaining communication of all personnel, throughout incident, to ensure personnel safety and respond to additional needs.
  • Ability to work within a computerized records management system and assist with the processing of public records requests.
  • Aids emergency personnel requesting information such as traffic stops, felony stops, or additional resources.
  • Responds to inquiries from police and fire agencies, ambulance companies, hospitals, towing companies, and the public.
  • Respond to inquiries from the public relating to calls for service or public information.
  • Trains new Emergency Dispatchers.
  • These essential job functions are not to be construed as a complete statement of all duties performed. Employees may be required to perform related work as needed by the department and Village.
  • All Village employees may be required to perform duties related to emergency management and disaster recovery efforts in the event of a natural or man-made disaster.
  • All Village employees may be required to attend Village events during and outside regular working hours.

Requirements:

  • A high school diploma or its equivalent and 6 months – 2 years’ experience operating a keyboard device, receiving, and processing telephone calls.
  • 911 Public Safety Telecommunicator certification.