Police Dispatcher

Port Richey, FL
Port Richey Police Department

Salary: $13.55 – $14.29.

Position Summary:

Under the general supervision of the Communications Supervisor and Administrative Director, receives all incoming telephone calls. Dispatches all emergency calls to appropriate divisions. Responsible for the operation of sophisticated communications and information retrieval systems. Must be willing to work variable hours and able to remain at the post for long periods of time.

Essential Functions:

  • Assigned to a shift (12 hours presently rotating every four months), operates a communications system maintaining contact with police and fire/rescue units.
  • Must be available to work any shift, holidays, weekends, and overtime as required.
  • Receive citizen-initiated calls for service in-person, by telephone, and/or via the 911 system. Prioritize and dispatch calls for service to appropriate police/fire units—accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures.
  • Dispatch Police/Fire unit(s) to answer a call for service (C.F.S.).
  • Maintain realtime awareness of location, status, and activities of police/fire units. Transferring callers to other emergency response agencies.
  • Provides information concerning the location of residences, businesses, roads and streets and other related information requested or needed by field personnel.
  • Effectively communicate via electronic devices (ex: telephone, two-way police/fire radios, etc.)
  • Accurately and efficiently enter and retrieve data into a computer-aided dispatch system
  • Maintains computerized communications records
  • Accurately enter and maintain agency records in the NCIC/FCIC system
  • Reviews routine and emergency telephone requests for assistance concerning police and other matters involving public safety. Determines action be taken or agency to be referred to.
  • Perform other work-related tasks as required or assigned by the supervisor


  • 18 years of age.
  • U.S. Citizen.
  • No felony arrest history.
  • Honorable/General discharge from the military (if applicable).
  • Graduation from High School or G.E.D. Graduation from an accredited college or university with an Associates’s Degree in a related field is preferred.
  • Must successfully pass the certification test for FCIC/NCIC in accordance with FCIC Section II (FCIC/NCIC User Requirements).