Police Dispatcher

Salary: $62,340.00 – $75,780.00 Annually

Closing Date: 4/13/2025

Position Summary:

Under general supervision, operates multiple communication systems to receive emergency and routine calls requesting police or fire services; provides information to the public; dispatches safety personnel and equipment; maintains records of activities related to service requests; performs related duties as required.

Essential Functions:

• Receives, screens and directs telephone calls, messages and complaints; secures and records information as to exact location and circumstances of emergency and non-emergency calls.
• Determines priority of calls; provides assistance, information and directions to non-emergency callers.
• Uses voice radio to dispatch personnel and necessary equipment in accordance with established procedures to scenes of fire, police incidents, accidents, rescue operations and other emergencies; monitors resources in the field to determine location and incident status; maintains radio contact with officers on assignment and maintains status of activity with the computer aided dispatch (CAD) system; keeps supervising police personnel informed of situation and dispatches additional officers and equipment as instructed and appropriate.
• Relays information, via multiple communications systems between citizens, City personnel and other related agency personnel.
• Assists personnel in the field with information relating to subjects (e.g., criminal and driving records, warrants, etc.); vehicles (e.g., wants and warrants); and property (e.g., guns) in order for field personnel to determine the appropriate action to be taken.
• Provides the public with basic instruction to safeguard persons in hazardous conditions and emergencies prior to the arrival of emergency personnel.
• Prepares reports, correspondence and related documents; maintains logs and records of all calls and related files.
• Monitors and responds to multiple systems including computer aided dispatch software (CAD), facility surveillance systems, alarms, radio console, scanner and related electronic systems and devices.
• As needed, serves as matron for female prisoners for such activities as removing handcuffs, taking property, performing pat downs and strip searches, escorting, conducting jail checks, feeding meals and witnessing procedures.
• May train and evaluate new dispatchers and police officers in dispatch procedures.
• On occasion, testifies in court related to records or as a procedural witness.

Requirements:

• A typical way of obtaining the knowledge and abilities would be graduation from high school or equivalent.
• Must obtain and maintain a valid Public Safety Dispatcher POST certification within one (1) year of hire.
• This classification requires a one (1) year probationary period.