Police Dispatcher

West Springfield, MA
West Springfield Police Department

Salary: $25.70 Hourly

Closing Date: 3/31/2026

Position Summary:

The Police Dispatcher is responsible for answering 911 fire, medical, and police calls, non-emergency phones, dispatching officers and EMS/Fire to locations given and talks and takes statements from the general public at the counter and writes reports. The Dispatcher also enters calls on the computer so that the officers can keep track of where they were dispatched and can finish the call in the cruiser. Employee is required to perform all similar or related duties.

Essential Functions:

  1. Answers 911 and non-emergency phone lines.
  2. Responsible for accurate information being sent to officers in cruisers over the radio.
  3. Assists the general public with any questions or complaints.
  4. Performs record checks for motor vehicles and warrant checks.
  5. Handles walk-in reports.
  6. Monitors radio for inter-town calls.
  7. Enter, locate and cancel data regarding stolen motor vehicles in LEAPS/NCIC and missing persons.
  8. Answers calls for towing; calls Springfield District court to establish bail.

Requirements:

  • Graduate of a two year college with an Associate’s degree with one to three (1-3) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
  • Required to become E-911 certified; CJIS certified, APCI PST-1 Completed
  • Must become CPR and EMD certified by go-live date in July 2026
  • Must possess drivers license

https://www.governmentjobs.com/jobs/5244492-0/police-dispatcher