Police Dispatcher

Castle Rock, CO
Town of Castle Rock Police Department

Position Summary:

The Town of Castle Rock Police Department is currently recruiting for a highly motivated individual with exceptional customer service skills who is interested in becoming a Police Dispatcher with a premiere law enforcement organization in Colorado. This position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public. They will perform duties in a manner consistent with the stated values of the organization. In addition, an eligibility pool will be established.

Essential Functions:

  • Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action. Maintains radio contact with officers.
  • Intercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situations.
  • Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System.
  • Maintains and updates community and business contact information.
  • Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for service.
  • Processes, files and enters messages into computer by Teletype.
  • Assists with training of new communications personnel.
  • Performs pawn detail; enters pawns from local shops, enters persons living within town, maintains list of items pawned and monitors stolen items within area.
  • Monitors building lobby and temporary holding facility security cameras.
  • Performs other duties as assigned.

Requirements:

  • Education: High School Diploma or GED.
  • Experience: One (1) year prior experience as an emergency dispatcher, law enforcement customer service or any equivalent combination.
  • Licenses and/or certifications Required: A CCIC/NCIC Certification is required within six months of hiring.