Police Dispatcher
Position Summary:
The Town of Castle Rock Police Department is currently recruiting for a highly motivated individual with exceptional customer service skills who is interested in becoming a Police Dispatcher with a premiere law enforcement organization in Colorado. This position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public. They will perform duties in a manner consistent with the stated values of the organization. In addition, an eligibility pool will be established.
Essential Functions:
- Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action. Maintains radio contact with officers.
- Intercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situations.
- Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System.
- Maintains and updates community and business contact information.
- Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for service.
- Processes, files and enters messages into computer by Teletype.
- Assists with training of new communications personnel.
- Performs pawn detail; enters pawns from local shops, enters persons living within town, maintains list of items pawned and monitors stolen items within area.
- Monitors building lobby and temporary holding facility security cameras.
- Performs other duties as assigned.
Requirements:
- Education: High School Diploma or GED.
- Experience: One (1) year prior experience as an emergency dispatcher, law enforcement customer service or any equivalent combination.
- Licenses and/or certifications Required: A CCIC/NCIC Certification is required within six months of hiring.