Police Dispatcher

Position Summary:

UT Southwestern Medical Center is currently seeking Police Dispatchers in Dallas, Tx. In this important role, you will serve as a vital connection between law enforcement personnel and the UTSW community, contributing significantly to public safety and coordinating emergency response efforts. Your exceptional communication skills and ability to remain composed under pressure will be crucial in efficiently dispatching resources and delivering precise information to field officers. By becoming a telecommunication in our police department, you will have opportunities for professional advancement within the department, making it an ideal choice for those seeking to advance their careers in public security and safety.

Essential Functions:

• Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.
• Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
• Uses a computer aided dispatch system to enter, research, and retrieve information.
• Monitor closed circuit television, security, fire and radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Must be able to follow oral and written instructions.
• Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activations of emergency procedures for evacuations or similar emergencies.
• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Monitors multiple radiation sources.
• Monitors and operates complex access control system.
• Defacto emergency management coordinator during after hours critical incidents.
• Performs other duties as assigned.

Requirements:

• High School Diploma Or equivalent
• 1 year In customer service or related field and
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license Upon Hire or Is qualified to acquire a Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license and
• Applicants must also successfully complete a Public-Safety Telecommunication (PST) Test and
• The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall and
• This testing will be administered by the Police Department. and
• All offers of employment are contingent upon a verified negative drug screen.

Preferred Requirements:

• Associate’s Degree or Thirty (30) credit hours in Criminal Justice or related field and completion of FEMA ICS 100, 200, 300, 400 and 700 series courses
• 1 year Experience in a public safety or emergency communications field