Police Dispatcher

Coral Gables, FL
University of Miami

Essential Functions:

  • Properly categorizes incoming calls for service.
  • Initiates proper response and/or routing of calls received at the Police Communications Center.
  • Operates telecommunications equipment to dispatch law enforcement, firefighting and/or rescue crews and equipment. Continues to process information until responding units arrive on the scene.
  • Communicates information to vehicle and field personnel. Summons Coral Gables Police Department and Coral Gables Fire Department services upon request.
  • Conducts immediate record checks upon request.
  • Receives and screens routine calls for assistance or information from the public, businesses, and other government agencies. Answers general questions or refers calls to proper individual/agency.
  • Performs front desk receptionist duties when required.
  • Maintains and updates computerized and written records. Writes activity summaries, compiles data and prepares reports. Operates computer and CAD systems.
  • Operates all communication systems and equipment to include specialized telecommunications equipment, teletype, National Warning System (NAWAS), and Security & Fire Alarm Systems.
  • Operates campus wide camera systems and video systems for real time monitoring and review of recorded information.
  • Activates Emergency Notification Network when necessary.
  • Performs other related tasks as required.

Requirements:

  • Must be able to work under a high stress environment and maintain composure at all times.
  • Must be able to sit for an extended period of time.
  • Must be able to evaluate incoming information and prioritize responses.
  • Must be able to focus, scan, and comprehend input from several computer screens and camera systems and video systems.
  • Must be able to hear effectively through headsets.
  • Must be able to shift in a 24/7 work schedule, as required.
  • Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of first responder’s radio systems, telephone and personal contact as normally defined by the ability to see, read, talk, sit, stand, hear, hands to fingers dexterity, handle, feel or operate objects, read and write fluently in English.
  • Must have clear voice diction.
  • Must be able to work different shifts as required. May occasionally be required to lift, carry and/or push items weighing up to 20 lbs.