Police Dispatcher

Waco, TX
Baylor University

Position Summary:

The Dispatcher serves the Baylor community by answering emergency and non-emergency calls and relays information to the correct person and dispatches emergency personnel as appropriate. This position serves within the Department of Public Safety and reports to the Baylor Police Department’s Communication Supervisor. Additionally, this position works closely with the other members of the Baylor PD, campus constituents, and other external first responders.

Essential Functions:

  1. Answers emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance and determines and dispatches appropriate resources to handle the incident.
  2. Relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner.
  3. Monitors radio channels and provides immediate information and assistance to police and other first responders.
  4. Enters call information into Computer Aided Dispatch records management system.
  5. Handles incidents to help ensure the safety of police officers and other first responders.
  6. Assists police officers by performing inquiries through the National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).
  7. Maintains and updates a variety of computer databases, resource management systems and files; enters, edits, and retrieves data.
  8. Maintains the integrity, professionalism, values and goals of the Baylor Police Department and Baylor University by complying with all policies and regulations
  9. Answer the telephone and relay all information to the correct persons or dispatch officers as appropriate
  10. Ensure officers receive accurate information when alarm calls are dispatched
  11. Monitor the police radio and generate call sheets to document police officer activity
  12. Assist officers with proper recording of information
  13. Ensure compliance with all state and federal regulations regarding the criminal justice systems used in the Dispatch Center
  14. Mentor and train newly hired dispatchers
  15. Maintain all manuals and promote systematic manual updates and reviews
  16. Make wanted checks on vehicles, persons and articles as requested by officers
  17. Be aware of emergency call lists, emergency procedures and all related information
  18. Prepare to take appropriate action to activate Baylor emergency notification system
  19. Perform all other duties as assigned to support Baylor’s mission
  20. Ability to comply with University policies
  21. Maintain regular and punctual attendance

Requirements:

  1. All applicants shall possess a minimum of a high school diploma or GED, associate degree preferred.
  2. Applicants must be a minimum of 21 years of age at the time of their appointment with the Baylor University Police Department .
  3. One year of clerical and computer experience, two years of relevant work experience is preferred.
  4. The applicant must possess a valid Texas Driver’s License.
  5. Within one year of hire the candidate must complete all training required by the Texas Commission on Law Enforcement (TCOLE) and pass the State’s licensing exam. Current certification through TCOLE as a telecommunicator (dispatcher) is preferred.
  6. Applicants must meet all Texas Commission on Law enforcement licensing standards set forth in the Texas Commission on Law Enforcement Statutes and Rules Handbook Chapter 217; §217.1. Minimum Standards for Enrollment and Initial Licensure.
  7. Applicants must have an active Christian faith.